Returns & Exchanges
REFUNDS/ORDER CANCELLATIONS
Refunds or cancellations are only available within 24 hours after you place your order. After 24 hours, no refunds or order cancellations are permitted. If you wish to cancel your order and be refunded, you must contact KALOI Jewelry within 24 hours of your order at info@kaloijewelry.com.
*Please note we do not accept any returns or cancellations on pieces that have a broken or misplaced AMAGOLD Certificate Sticker.
EXCHANGE POLICY FOR DOMESTIC ORDERS
We, at KALOI Jewelry, want you to be completely satisfied with your purchase! If you are not 100% satisfied with your jewelry, we want to help you find your perfect fit. You can exchange items for store credit only within 7 days of receipt with all original packaging, and our team will help you find replacement(s).
Items showing signs of wear or those that have been engraved, resized, or damaged in any way will not be accepted for exchange. Further, items that you have kept for more than 7 days after receipt cannot be exchanged. Items must be post marked no later than 8 days after receipt.
Making an exchange is very simple. Just email us at info@kaloijewelry.com requesting an exchange with your proof of purchase. Also please make sure to include the following;
- Your first and last name
- Your order number
- Your reason for exchange
If you ordered your item(s) with our preorder option, please reach out to us and we will be happy to assist you.
NOTE: You will be responsible for paying for your own shipping costs when exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
This is also applicable to all international orders.