Returns & Exchanges


Refunds or cancellations are only available within 24 hours after you place your order. After 24 hours, no refunds or order cancellations are permitted. If you wish to cancel your order and be refunded, you must contact KALOI Jewelry within 24 hours of your order at

*Please note we do not accept any returns or cancellations on pieces that have a broken or misplaced AMAGOLD Certificate Sticker. 



We, at KALOI Jewelry, want you to be completely satisfied with your purchase! If you are not 100% satisfied with your jewelry, we want to help you find your perfect fit. You can exchange items for store credit only within 7 days of receipt with all original packaging, and our team will help you find replacement(s). 

Items showing signs of wear or those that have been engraved, resized, or damaged in any way will not be accepted for exchange. Further, items that you have kept for more than 7 days after receipt cannot be exchanged. Items must be post marked no later than 8 days after receipt. 


Making an exchange is very simple. Just email us at requesting an exchange with your proof of purchase. Also please make sure to include the following; 

  • Your first and last name
  • Your order number
  • Your reason for exchange


If you ordered your item(s) with our preorder option, please reach out to us and we will be happy to assist you.

NOTE: You will be responsible for paying for your own shipping costs when exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. 

This is also applicable to all international orders. 



Beautiful jewelry with fair price.

Verified Customer

My wife loved the earrings I got her from Kaloi jewelry. She said they were one of a kind and very lightweight. Great price for high end jewelry and fast shipping too.

Verified Customer

Beautiful Brazilian jewelry, haven't seen anything like it anywhere else.

Verified Customer

Very nice chains, different style and good quality. I highly recommend Kaloi Jewelry.

Verified Customer

Background story: Let me start off by saying I used to be the person
buying those 10pk $20 mini earrings that ALWAYS leave your ear black and
swollen over time if you wear it for too long without cleaning because of how
it rusts over time. After a while of experiencing this I realized I was so over
wasting money on something so cheap that would eventually perish or rust and
also hurt my ear! I decided to INVEST my money into something that would last.
Review: I think it’s been about a year since my purchase of these earring and I
am IN LOVE. I literally never take them off, I sleep with them, shower with
them, play soccer with them, workout with them.. and it’s like there’s nothing
there, never falls off and shines bright everyday. (Also doesn’t leave that yucky
black stuff in my ear no matter how long I wear it for) overall I’m extremely
happy with my purchase and I can’t wait to purchase more products from KALOI.

Verified Customer