Returns & Exchanges

 

RETURNS, CANCELLATIONS & EXCHANGES

Effective as of July 21, 2025.

ORDER CANCELLATIONS & REFUNDS

We understand that plans can change. However, due to our processing and fulfillment timelines, order cancellations and refunds are only accepted within 24 hours of purchase.

To cancel your order within this window, please contact us at info@kaloijewelry.com with your full name and order number.
After 24 hours, all sales are final, and we are unable to issue cancellations or refunds—including for preorders and made-to-order pieces.

Important:
For 18K gold pieces that come with an AMAGOLD Certificate Sticker (such as chains and select fine gold styles), the sticker must be intact and unaltered.
We do not accept cancellations, returns, or exchanges for these items if the AMAGOLD sticker is broken, removed, or tampered with—regardless of timeframe.


HANDMADE QUALITY & CRAFTSMANSHIP

Each Kaloi Jewelry piece is thoughtfully handcrafted with care and attention to detail. As with all artisanal, handmade jewelry, subtle variations and minor imperfections are natural and part of the character of the piece. These should not be considered defects, but rather a mark of authenticity and craftsmanship.

We take great pride in the quality and integrity of our work and inspect every item before shipping. However, if you believe your piece arrived with a genuine issue, please contact us promptly so we can evaluate and assist.


EXCHANGE POLICY – DOMESTIC ORDERS

We want you to feel confident in your Kaloi Jewelry purchase. If you’re not 100% satisfied, we offer exchanges for store credit only under the following conditions:

  • Your exchange request is made within 7 calendar days of receiving your order

  • Items are returned unworn, undamaged, and in their original condition, with all original packaging, including pouches, boxes, tags, and (if applicable) intact AMAGOLD stickers

  • Items are not engraved, resized, cleaned, or altered in any way

Items that show signs of wear or are returned without full packaging cannot be accepted. Exchange shipments must be postmarked no later than 8 days from the date of delivery.


HOW TO REQUEST AN EXCHANGE

To initiate an exchange, please email info@kaloijewelry.com and include:

  • Your first and last name

  • Your order number

  • Your reason for exchange

  • A clear photo of the item and packaging (if requested)

Once your request is approved, we’ll send you return instructions. After we receive and inspect the item, we’ll issue store credit and help you find your perfect replacement.


EXCHANGE SHIPPING TERMS

  • Customers are responsible for their own return shipping costs. These are non-refundable

  • For orders valued over $100, we strongly recommend using a trackable shipping method and/or purchasing insurance

  • Kaloi Jewelry is not liable for items lost, delayed, or damaged in return transit

  • Exchanges will be processed after the item is received and approved by our team


INTERNATIONAL ORDERS

International orders follow the same exchange policy. Customers are responsible for international return shipping and any customs or duty fees incurred. Please use a reliable, trackable service.

Testimonials

★★★★★

Beautiful jewelry with fair price.

Verified Customer
★★★★★

My wife loved the earrings I got her from Kaloi jewelry. She said they were one of a kind and very lightweight. Great price for high end jewelry and fast shipping too.

Verified Customer
★★★★★

Beautiful Brazilian jewelry, haven't seen anything like it anywhere else.

Verified Customer
★★★★★

Very nice chains, different style and good quality. I highly recommend Kaloi Jewelry.

Verified Customer
★★★★★

Background story: Let me start off by saying I used to be the person
buying those 10pk $20 mini earrings that ALWAYS leave your ear black and
swollen over time if you wear it for too long without cleaning because of how
it rusts over time. After a while of experiencing this I realized I was so over
wasting money on something so cheap that would eventually perish or rust and
also hurt my ear! I decided to INVEST my money into something that would last.
Review: I think it’s been about a year since my purchase of these earring and I
am IN LOVE. I literally never take them off, I sleep with them, shower with
them, play soccer with them, workout with them.. and it’s like there’s nothing
there, never falls off and shines bright everyday. (Also doesn’t leave that yucky
black stuff in my ear no matter how long I wear it for) overall I’m extremely
happy with my purchase and I can’t wait to purchase more products from KALOI.

Verified Customer