Shipping
SHIPPING & PROCESSING POLICY
Effective as of July 21, 2025.
ORDER PROCESSING
All orders are processed and shipped Monday through Friday, excluding U.S. holidays. Orders placed with Priority Shipping are typically processed and fulfilled within 2–3 business days, unless otherwise noted (e.g., custom pieces, pre-orders, or during peak seasons). Processing times do not include weekends or transit times.
You will be charged at the time your order is placed. Once your order has been shipped, you will receive a confirmation email with your tracking number and estimated delivery date.
SHIPPING & HANDLING
We offer complimentary Priority Shipping on all U.S. orders via USPS or UPS. Carrier selection is at our discretion based on location, timing, and service availability.
We do not ship to P.O. boxes for security reasons. Orders being shipped to APO and FPO addresses will be sent via USPS only.
Once your order is in transit, we are no longer responsible for delays or disruptions caused by the carrier (e.g., weather delays, natural disasters, or delivery exceptions). However, we’re happy to assist with tracking and resolution efforts when needed.
SIGNATURE REQUIREMENT
For your protection, all orders over $500 USD will require a signature upon delivery, unless the customer explicitly opts out in the "Order Note" section at checkout.
If you waive the signature requirement, Kaloi Jewelry is not liable for lost, stolen, or misdelivered packages once marked as delivered by the carrier.
SHIPPING ERRORS & ADDRESS ACCURACY
Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrectly entered addresses.
If your order has not yet shipped and you need to make a correction, please contact us immediately at info@kaloijewelry.com. Once the package has shipped, address changes are no longer possible.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package is lost, stolen, or arrives damaged, please contact us within 3 business days of the delivery date listed by the carrier.
We will help file a claim, but please note that outcomes are subject to the carrier’s investigation. Kaloi Jewelry is not responsible for replacement or reimbursement for packages that show as “delivered” unless signature confirmation was required and not obtained.
INTERNATIONAL SHIPPING
Currently, Kaloi Jewelry ships within the United States. For international inquiries, please contact us directly.
RETURNS
For more information regarding Returns & Exchanges, please review our exchange policy HERE.